Capriotti’s Celebrates Franchisee Excellence and Charts Course for Continued Growth

Capriotti's Celebrates Franchisee Excellence and Charts Course for Continued Growth
Capriotti's Celebrates Franchisee Excellence and Charts Course for Continued Growth

Capriotti’s Sandwich Shop, the award-winning fast-casual restaurant chain renowned for its handcrafted cheesesteaks and turkey subs, recently concluded its regional meetings in Las Vegas, Nevada and Wilmington, Delaware. Nearly 100 franchisees from across the country convened to celebrate a year of exceptional growth and innovation, while strategizing marketing initiatives to propel future sales and ensure long-term business success.

The meetings served as a platform to acknowledge the outstanding achievements of Capriotti’s dedicated franchisees. Awards were presented to individuals and teams who consistently exceeded expectations and embodied the brand’s core values.

Honoring Franchisee Excellence

  • Rookie of the Year: Chase Heu, operating a Capriotti’s location in Honolulu, Hawaii, was recognized as the Rookie of the Year. His unwavering commitment and impressive performance during his first year as a franchisee set a high bar for newcomers entering the Capriotti’s network.

  • Franchise Partner of the Year: Matthew Matt, based in Bentonville, Arkansas, received the Franchise Partner of the Year award. Matt’s dedication to excellence, leadership, and innovative spirit not only fueled success within his own franchise but also enriched the entire Capriotti’s community through his collaborative approach.

  • Multi-Unit Franchise Partner of the Year: The distinction of Multi-Unit Franchise Partner of the Year went to Cesar and Brenda Torres, who manage multiple Capriotti’s locations in Southern California. Their unwavering commitment to maintaining consistent quality across all their stores has significantly contributed to building customer satisfaction and brand loyalty.

  • Franchisee Team Member of the Year: Denise Shirley-Villasin, from the Byers shop in Glen Mills, Pennsylvania, was celebrated as the Franchisee Team Member of the Year. Her outstanding dedication, professionalism, and positive attitude were recognized as instrumental to the franchise’s success. Her willingness to go above and beyond her duties has made her an invaluable asset to the team.

  • Franchisee Manager of the Year: Carlos Avila, manager of the Sepulveda shop in Culver City, California, was lauded as the Franchisee Manager of the Year. Under his exemplary leadership and unwavering commitment to excellence, the Sepulveda store consistently exceeded performance expectations while maintaining high standards of customer service.

  • Corporate Manager of the Year: Michaela Chicaul, corporate manager of the Horizon shop in Henderson, Nevada, was awarded the Corporate Manager of the Year distinction. Her strategic vision, operational excellence, and ability to inspire and motivate her team were recognized as key drivers of a culture of excellence and achievement within the corporate-owned location.

“We are incredibly proud to honor our top-performing franchisees for their dedication and achievements over the past year,” said Ashley Morris, CEO of Capriotti’s Sandwich Shop. “Their hard work, innovative spirit, and commitment to excellence have been instrumental in propelling our brand forward. These meetings provided a valuable opportunity to celebrate their successes and collaborate on strategies to further propel our growth trajectory.”

Beyond Recognition: Collaborative Strategies for the Future

The regional meetings transcended mere awards ceremonies. They fostered in-depth discussions on key topics crucial to continued success. Franchisees participated in sessions focused on the importance of data-driven decision making and leveraging reporting and insights to maximize profitability.

A Legacy of Slow-Roasted Goodness

Founded in 1976, Capriotti’s has carved a niche for itself with its unique tradition of slow-roasting whole, all-natural turkeys in-house every night. These hand-shredded turkeys form the base for a variety of their popular sub sandwiches, including The Bobbie®, the shop’s acclaimed bestseller featuring homemade turkey, cranberry sauce, stuffing, and mayo on a soft roll.

Capriotti’s commitment to franchisee success extends beyond initial onboarding. The company provides ongoing support through a comprehensive program encompassing online and field resources. This program offers significant assistance in marketing, retail sales, operations, and growth strategies, empowering franchise partners throughout every stage of their ownership journey.

For more information about the Capriotti’s franchise opportunity, visit

About Capriotti’s Sandwich Shop

Established in 1976, Capriotti’s Sandwich Shop is a thriving national franchised restaurant chain that stays true to its 40-year heritage of slow-roasting whole, all-natural turkeys daily on-site. Capriotti’s offers a diverse menu featuring cold, grilled, and vegetarian subs, cheesesteaks, and salads across over 175 locations throughout the United States. Their signature sub, The Bobbie®, was voted “The Greatest Sandwich in America” by a nationwide poll, as reported by Capriotti’s offers a convenient mobile app for iOS and Android, allowing fans to earn and redeem rewards through the

Capriotti’s dedication to exceptional taste and unwavering franchisee support has fueled its impressive growth trajectory. Their commitment to innovation is evident in their ever-expanding menu, which caters to a variety of dietary preferences, while staying true to their core identity of handcrafted, high-quality ingredients.

Looking towards the future, Capriotti’s has ambitious plans to reach over 750 locations by 2032. Their consistent ranking on Fast Casual’s Top Movers & Shakers List for the past four years (2020-2023) is a testament to their dedication to growth and adaptability in the ever-evolving restaurant industry.

Capriotti’s commitment extends beyond its franchise network. Their active social media presence on Facebook, Twitter, and Instagram allows them to connect directly with customers, fostering a sense of community and brand loyalty. Whether you’re a seasoned entrepreneur seeking a rewarding franchise opportunity or a casual customer yearning for a delicious and satisfying sandwich experience, Capriotti’s offers a unique combination of tradition, innovation, and dedication to quality. So, visit your nearest Capriotti’s location or explore their franchise opportunities to experience the taste of Capriotti’s for yourself.